home > 360 Degree Feedback & Online Surveys
360° Feedback Services
The design and on-line provision of 360° feedback on an outsourced basis is one of Marlow Hampshire's core businesses.
We have provided 360° feedback on leadership capabilities for over a decade for a range of major Australian organisations as well as providing training to organisations in debriefing reports for development purposes. We also provide coaching to senior managers and executives based on the reports.
Because of this experience we are well positioned to offer advice on key project steps to maximise success and, more importantly sustainability of the process and the traps to avoid failure. We provide assistance across the entire spectrum required to establish communication strategies, supporting materials, rater information briefing, and leadership development activity guides.
What makes for an effective 360º feedback survey?
Our experience has identified the factors leading to a successful 360° feedback process:
- Support of senior management
- Commitment of senior management to be effective subjects
- Clear communication strategy
- Simple, easily completed on-line survey
- Survey to include a comments section
- Availability of aggregate as well as individual reports for planning
- Project management of the process, i.e. clear milestones for completion of feedback and report production
- An internal co-ordinator to liaise with Marlow Hampshire
- A leadership development activity matrix and a structured and documented debrief process
- Support processes to intervene for those with highly negative feedback
- A monitoring process to check progress on individual action plans and to report progress
Online Survey and Diagnostic Tools
Marlow Hampshire also offers a range of online individual and organisational diagnostic tools which you will find integrated into our range of programs.
Leadership Effectiveness Questionnaire
Marlow Hampshire has provided 360° feedback on leadership capabilities for over a decade for a range of major Australian organisations as well as providing training to organisations in debriefing reports for development purposes. We also have designed specific capability models for a range of sectors, business types, generic levels of leadership seniority and for technical leaders. The Marlow Hampshire Leadership Effectiveness Questionnaire is a well accepted Australian instrument to assist management capability development and has been used widely by Universities, scientific and technical organisations and a range of other business sectors.
Team Effectiveness Questionnaire
The Marlow Hampshire Team Effectiveness Questionnaire (TEQ) is designed to help increase the understanding of the team climate or work environment, how that climate is created, and the ways in which it affects staff's performance.
The report compares ratings of team leadership, capability and alignment on a number of dimensions related to superior team performance from the point of view of the team leader vs the team members.
Virtual Team Survey
Today's geographically dispersed businesses need more than ever to be able to manage the requirements of virtual teams. Remote teams have all the same needs of co-located teams in terms of identity, direction, feedback, structure and collaboration but present additional challenges. The effect of remoteness and electronic communication means that the team leader has to pay particular attention to set up of the team, clarity of agreements and the building of trust and team member engagement.
The virtual team survey is designed to measure effectiveness on these and other important dimensions for remote teams.
Staff Engagement Survey
Engaged employees are committed and fully involved in their work. The Marlow Hampshire Staff Engagement Survey is used to assess the level of staff engagement and identify areas where there may be organisational obstacles and constraints to high engagement. A diagnostic report pinpoints areas requiring intervention to improve engagement scores.
Healthy Workplace Report
The experience of organisational life increasingly includes the need to cope with multiple work-based stressors. When these stressors are experienced as sources of personal stress caused by the job or by systemic or local organisational factors, job satisfaction may be decreased, staff engagement reduced and full productivity not maintained. Should these factors remain unidentified and investigated, costs to the organisation through stress leave may be significant.
The Healthy Workplace Report identifies factors in the work environment experienced as causing stress at team or individual level. The report results are presented as a quantitative diagnostic profile with threshold norms indicating the degrees of severity of each dimension score. The report includes a section providing suggestions for practical ways of reducing these stressors.
Team Climate Questionnaire
The Marlow Hampshire Team Climate Questionnaire provides measurement of dimensions correlated with business effectiveness and effective functioning in relationship to organisational climate (“what it's like to work around here”). Participants rank statements which impact their working life from which a report is produced indicating the effectiveness of such functions as leadership, communication, learning and development, career management etc.
Retirement Intentions Survey
The Marlow Hampshire Retirement Intentions Survey provides measurement of the intentions to retire of the mature workforce. The survey has a high return rate providing valid and reliable data on which to base workforce and succession plans for this demographic.
Follow the lead of organisations such as Westpac, IAG and Suncorp in taking advantage of Marlow Hampshire's expertise and contact us today or simply complete the boxes below to discover how our experience can enhance the design of your survey or 360° feedback process.
About us and our work
Consulting Services
Leadership Development
WorkLife Directions
360 degree feedback
Program summary
Managing and Motivating the Performance of Staff
Effective Coaching and Mentoring of Staff
Leadership Development through Emotional Intelligence
Building and Sustaining a High Performance Team
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